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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Joyce Matthews

November 14, 2023

5  out of  5 rating by Joyce Matthews
"Excellent customer service Highly recommend"

Nicole Wise

November 10, 2023

5  out of  5 rating by Nicole Wise
"I am new to State Farm and I couldn’t be happier! I have spoken with both Josh and Mason, and by the end the phone call it felt like I was talking to an old friend. They each have taking their time breaking down my policy and helping me acclimate to the Charlotte area. I received a courtesy call from Josh and I’m so glad he explained the terms of my policy and checked in with me."

Raynard Godoy

November 10, 2023

5  out of  5 rating by Raynard Godoy
"The best insurance agency I've done business with to date. They are very professional, patient, helpful and courteous, a pleasure to do business with, thanks!"


November 10, 2023

5  out of  5 rating by Thom Gill TC HELICON H1
"As a widow and 72 yrs old, I was searching for better prices on my home and car insurance. Mason from State Farm called and explained everything in detail. Such a pleasant, kind, and professional young man. What an asset to the industry. I felt like I was talking with a friend. Today, Josh Ross, owner of agency, called to go over my policy to make sure I understood everything about my policy and to answer any questions. Please give these guys a look for your insurance needs. Deborah Gill"

Damien Cosplays

November 9, 2023

5  out of  5 rating by Damien Cosplays
"Very friendly and they work fast. If you’re confused they will take time to explain any questions that you do have. They also do their best to go with the plan that’s best for you!"

Tianna Samuel

November 7, 2023

1  out of  5 rating by Tianna Samuel
"Would not recommend at all. My rate increased randomly and I was not made aware. When inquiring about it, I was unable to get an explanation. Very poor customer service, even from Josh Ross himself. I requested to cancel my policy, hopefully this is the one thing they get right. As far as your response Mr. Ross, that response alone is why you will not be getting a call or business from me. If the matter was so simple, it should’ve been handled accordingly. Good day."

Noe Martinez

November 4, 2023

5  out of  5 rating by Noe Martinez
"Very crean office"

Alex Quijada

November 4, 2023

5  out of  5 rating by Alex Quijada
"Nicole is super nice!"

Luca Pal

November 4, 2023

5  out of  5 rating by Luca Pal
"Nice office and Nichole is the best"

Michael Nesmith Bey

November 3, 2023

5  out of  5 rating by Michael Nesmith Bey
"I would like to start by saying I’m new to State Farm and Josh Ross has been very helpful these these past few days and I personally believe he is the best."

Shontia Davis

November 2, 2023

5  out of  5 rating by Shontia Davis
"I've never dealt with an insurance company that setup a conference call to explain your policies in detail, once youve purchased insurance. Josh explained my policy and offered other coverages that will benefit me. I think I've found the right agency to take care of all my insurance needs. You can't go wrong with them."

Daniel Dellinger

September 27, 2023

5  out of  5 rating by Daniel Dellinger
"Great place to do business, they always take care of all of my insurance needs."

James Reid

September 22, 2023

5  out of  5 rating by James Reid
"Great company for all insurance needs, low prices and customer service is great!!"

Frank Kelly

September 11, 2023

5  out of  5 rating by Frank Kelly
"Very informative! Helped me save on home, auto and business. Extremely thorough on educating you which policies helps you the most in the long run and gives you the best coverage!"

T Pharms

September 8, 2023

5  out of  5 rating by T Pharms
"Josh Ross and his team are awesome!!! We just got a new car and needed to update our policy. It literally took 5 minutes to complete, from the call to advise them of the change, to getting the needed documentation via email."

Jay Harp

September 7, 2023

5  out of  5 rating by Jay Harp
"I just talk to Josh and his customer service is everything and I like the way they check up on their clients."

Southern Lady

September 5, 2023

5  out of  5 rating by Southern Lady
"I just spoke with my new agent Josh and was impressed that he was able to review my current home and auto policy. He was helpful in going over my current coverage & making sure I took full advantage of any savings going forward."

Shannon Victoria Moyes

September 1, 2023

5  out of  5 rating by Shannon Victoria Moyes
"Very thorough, very friendly. I’m appreciative of the support from the State Farm team to ensure I got all set up with my policies. Would definitely recommend to a friend or family member in the Charlotte area needing help."

Cynthia Miller

August 21, 2023

5  out of  5 rating by Cynthia Miller
"I am very grateful for my agent Josh Ross. I never had an agent that was so informative of the policy and procedures this agency."

Tanaya Martin

August 17, 2023

5  out of  5 rating by Tanaya Martin
"It has been nothing but a pleasure to talk with Josh his whole team is amazing. Not only did my insurance go down but I am also able to cover my house as well. Thanks for your wonderful service"

Pat Willoughby

August 11, 2023

5  out of  5 rating by Pat Willoughby
"Nicole was very professional and helpful. All of my questions were answered. Very pleased with her customer service support. Thank you again."

davon worthington

August 9, 2023

5  out of  5 rating by davon worthington
"Nicole Howard has been a great help she was quick to answer any question I had and help me with both of my policies and made everything very clear"

david lynn

August 8, 2023

5  out of  5 rating by david lynn
"Very polite and professional. Just became my agent when my old one left and I like him already. I have been with State Farm for 40 years as a customer. Great employees and great service."

Maronda -LYRIC- T'Pring

July 10, 2023

5  out of  5 rating by Maronda -LYRIC- T'Pring
"From each interaction with Mason, to Nicole to Josh… They have each provided grand levels of Customer Service and took the time to follow up and answer all my questions. No matter how many times I asked Josh to repeat, lol he repeated. Breaking each policy down into hypothetical scenarios of what would and would not be covered based on my selection. I now have a clear understanding of what iAM paying for."

Sid Williams

June 28, 2023

5  out of  5 rating by Sid Williams
"Josh was referred to me by a family friend, never met him before or spoken to him. The entire process took around 20 minutes to complete, and I can tell our future endeavors will be completed with ease."